Terms & Conditions
These Terms & Conditions apply to all services provided by Haus of Strength, including personal training, online coaching and any future coaching services unless otherwise stated.
1. Coaching Services
These Terms & Conditions apply to all personal training sessions, online coaching services and programmes provided by Haus of Strength.
2. Booking & Payment
• All sessions and coaching packages must be paid for in advance.
• Payment confirms your booking.
• Prices may change in the future but will not affect packages already purchased.
• All purchased sessions and coaching packages are non-transferable and may only be used by the named client.
3. Cancellations
• Sessions cancelled with at least 24 hours' notice may be rearranged.
• Sessions cancelled with less than 24 hours' notice will be charged in full.
• Failure to attend without notice (No Show) will result in the session being forfeited.
4. Late Arrival
• If you arrive late, your session will still finish at the scheduled time.
• The full session fee remains payable.
5. Coach Cancellation
If Haus of Strength needs to cancel a session due to illness or unforeseen circumstances, the session will be rearranged at the earliest convenient opportunity.
6. Refund Policy
• Coaching packages are non-refundable once coaching has commenced.
• Refund requests before coaching begins will be considered at the coach's discretion.
• Unused sessions cannot be exchanged for cash.
7. Package Expiry
Unless otherwise agreed in writing:
• 5-session package: valid for 2 months.
• 10-session package: valid for 4 months.
• 20-session package: valid for 8 months.
8. Health & Medical Information
Clients agree to complete all health forms honestly and to inform Haus of Strength of any changes to their health, medication or injuries.
9. Client Responsibilities
Clients agree to follow coaching instructions, exercise within their own limits, stop if pain or discomfort occurs and ask questions if unsure.
10. Results
Results cannot be guaranteed. Progress depends on attendance, consistency, nutrition, recovery, lifestyle and effort outside coaching sessions.
11. Online Coaching
Where online coaching is provided, clients agree to complete agreed check-ins, provide accurate information and communicate any concerns throughout their coaching programme.
12. Communication
Business hours are Monday to Friday, 9:00am–6:00pm. Messages received outside these hours will be responded to as soon as reasonably possible.
13. Photography & Video
Photography and video consent is covered by a separate consent form and is entirely optional.
14. Liability
Haus of Strength accepts no responsibility for injury where medical conditions have not been disclosed, coaching instructions have not been followed or exercises are performed outside prescribed guidance. Nothing in these Terms excludes liability where this is not permitted by law.
15. Amendments
Haus of Strength reserves the right to update these Terms & Conditions. Clients will be informed of any significant changes.
GDPR Privacy Notice
This Privacy Notice explains how Haus of Strength collects, stores and uses your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
Personal information may include:
• Name
• Address
• Date of birth
• Email address
• Telephone number
• Emergency contact details
• Health and medical information provided on your PAR-Q+ and consultation forms
• Progress photos (where consent has been given)
• Training records and coaching notes
2. Why We Collect Your Information
We collect your information to:
• Deliver personal training and online coaching
• Assess your suitability for exercise
• Design safe and effective training programmes
• Communicate about appointments and coaching
• Maintain accurate client records
• Meet legal and insurance requirements
3. How Your Information Is Stored
Your information is stored securely. Paper records are kept in a secure location and digital records are password protected. Only authorised persons have access to your information.
4. Sharing Your Information
Your personal information will never be sold or shared with third parties unless:
• You provide written consent.
• It is required by law.
• It is necessary to protect your health or safety in an emergency.
5. How Long We Keep Your Information
Client records are retained for 7 years after coaching ends, in line with legal and insurance requirements, before being securely destroyed or deleted.
6. Your Rights
You have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data where legally appropriate
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)
7. Contact
If you have any questions regarding your personal information, please contact:
Haus of Strength www.hausofstrength.co.uk
Email: contact@hausofstrength.co.uk